Frequently Asked Questions
Before emailing or calling, check to see if your answer can be found below:
Q: I haven't gotten an email confirmation or tracking number, can I get it?
A: You should get a confirmation order email as soon as you place your order and then when the order ships you will get another email with the tracking number.
Q: Where is my order?
A: If you checked your tracking number and it shows that it was delivered, but nothing is in your mailbox or the tracking information does not show any delivery and it has been over a week, chances are that USPS lost or delivered to the wrong address. In that case, contact us for options on what we can do. Please be kind about it, it is not our fault USPS lost your package.
Q: When will my order ship?
A: No shipments are made on SATURDAY or SUNDAY. Orders generally ship out within 4 days depending on the number of orders received.
NOTE: Due to high demand all orders are shipping out 3 to 4 days late, I will get your orders out ASAP.
Q: I accidentally ordered the wrong item, can I cancel?
A: Sometimes if caught soon enough we can cancel, you most likely will just have to wait until you receive your order and then return it back to us. You will have to ship it back to us at your expense. Once we get it back we will issue a refund. You can place the correct order at any time.
Q: I forgot a part of my order or can you edit my order and charge my card?
A: We can edit your order and charge your card, as long as the order did not ship, you will need to call us to give us your credit card information over the phone.
Q: What if I ordered the wrong part?
A: Once you receive your order and you find you ordered the wrong part(s), don't worry. Just make sure they are in sellable condition (unused) and ship them back to us. Once we get and inspect them, we will refund your order.
Q. Why order our products?
A. At AzPennGirl we support our community and our cause with your purchases here today. Know that a portion of EVERY purchase made here on our website goes to involve and enlighten others to our cause, funds research for new and exciting products and also supplies THE PARALYZED VETERANS of AMERICA with support.